Shipping, Returns & Refunds

Shipping

All cassettes ship from Germany. It can take up to 2 weeks for your cassette to arrive (depending on your location) but is often within 7 days. We ship worldwide.

All other merchandise is shipped via Printful. It takes about 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel products (posters, etc.). Then you should add shipping times on top of that. Speed and price depends on product type and destination. 97.66% of our merch orders are shipped within 5 business days. More than a half of our merch orders are shipped within 3 business days or less.

 

Returns & Refunds

Refunds for digital items are not possible. Refunds can be issued for cassettes, but only for the cost of the cassette plus shipping. For example, if the digital item costs £5.00, and the cassette costs £7.00 + £3.00 shipping, the refund amount would be £5.00. This is because all cassettes include a non-refundable digital download.

Our other merchandise (clothing, accessories, cases etc) is handled by Printful. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

To request a refund, please Contact Us.